Terms & Conditions

General Overview

This online store is operated by Kraza Store. On the website the terms “us”, “we” or “our” refer to Kraza. Our services are available to all visitors of this website in accordance with our Terms and Conditions stated here.

The purchase of products through Kraza is limited to parties or visitors who are lawfully allowed to in accordance with the Lebanese Law.

To complete a purchase on Kraza, the visitors are requested to register an account by providing personal details as indicated. In order to complete an online transaction, the visitors will be required to provide credit/debit card details that will be verified by the third party payment gateway provider before processing the payment. By completing the purchase process, visitors explicitly consent that the website performs credit/debit card checks and shares personal information obtained with third parties to perform their services, including addresses, full name and phone number.

Only visitors who have issued a valid credit/debit card can process payments through the website, and a bank designated by the website will process charges on the credit/debit card on the total checkout amount as sited on the website.


Any purchase made on the website is restricted to personal or gift use only. Purchases on the website are not allowed to be used for any re-sale purpose or commercial benefit purpose. Kraza reserves the right to restrict high quantity sales of the same product to one shopper or one shipping address, and to restrict a repeat purchases of the same product to one shopper or one shipping address.

All visitors’ orders go through an acceptance procedure and are subject to the availability of the products. All prices, discounts and special offers displayed on the website are only valid during the time specified on the website. The prices displayed the moment the orders are placed will be applied at checkout. Delivery charges and other duties may apply based on the Country/Region the visitors wish to receive the products in.

Once an order is placed on the website, the visitors will receive a confirmation e-mail for that specific order, whether the payment is done online or through cash on delivery. We reserve the right to refuse any purchase at any time at our sole discretion without disclosing the reason to the visitors or third parties.

Orders done on the website are insured until delivered to the visitors. Visitors can track their shipment status through a tracking number sent by email (If available). Visitors will be asked to sign for delivered products at which point we are no longer held responsible for the products.

Online Payment

Online payment can be made by Visa, Master Card or American Express credit/debit cards. The checkout amount will be debited from the visitors’ bank account upon completion of the order on the website. We assume that the credit/debit card being used belongs to the same visitor, or that the visitor has authorization to use it. Anytime a new credit/debit card is used to process an online transaction, the card will go through a validation check and authorization from the card issuer.

We take all measures to ensure our website is secure for all visitors. All online payment involving credit/debit card transactions are processed through a secure online payment gateway and your card details are encrypted in a secure host environment. We do not store any credit/debit card details on our website nor in our database. Only records of visitors’ transactions are stored on our database. We take all measures to keep the details of your order and payment secure and private.

To ensure the entire shopping experience through our website is safe, we use a Secure Socket Layer (SSL) technology that encrypts and protects all the data visitors send our website over the browser. When SSL is enabled, a padlock will appear near the link; visitors can click on the padlock to get more information on the SSL certificate.

Exchange Policy

Customers can exchange items purchased online in physical stores only; you can check our available stores under About Us section.

The items cannot be returned or refunded (exceptions apply).

Items exchange is applicable only if the original receipt is present and the items have the original label attached.

Exchange period is up to 30 days from purchase date for non-sale products, and 7 days for sale products.

Not all product types will be subjected to our exchange policy. 

Exchange Exceptions

In general, our products can be exchanged only if the original label is still attached and the original receipt is present. The exceptions below apply:

- Women Panties and Girl Panties cannot be exchanged, returned, or refunded.

- The following products can be exchanged only if they are still sealed in the original package: Shapewear, Seamless, Bra Accessories, Fragrances, Women Tights, Girls Tights, Women Socks, Girls Socks.

- Swimwear bottoms can be exchanged only if the protective hygiene sticker is still on the product and if the original label is still attached. 

For a complete overview kindly visit our Exchange Policy section. For additional information or concerns kindly visit the Contact Us section.

Entire Agreement

Visitors should acknowledge that our website is only for personal non-commercial use. Visitors may not copy, display, distribute, publish, or commercially exploit any content, product or service on this site. Visitors are strictly prohibited to use our website or any of its content for any commercial purpose or commercial benefit, including any advertising revenue generation on their own website or platform.

Visitors should acknowledge that there is no partnership, employment or agency relationship between them and Kraza as governed by the Terms and Conditions and use of our website. Visitors should agree that they are not a representative, salesperson or employee of Kraza, and we will not be held liable or responsible for any false act on the part of the visitors.

Intellectual Property Rights

Visitors of this site have no right to any copyright, graphical design, trademarks and all other intellectual property and material rights relating to the content on this site (photographs, text, images, audio or sounds), including all Kraza software and code. All intellectual property rights on this site are protected by national and international intellectual property laws and provisions. Visitors are permitted to use the content of the website strictly are directly authorized by Kraza. Any copy or redistribution of Kraza content is strictly prohibited and may result in legal penalties.

Wrongful Activities

If visitors engage in prohibited activities on this site or did not use this site in a respectful manner to other user, we reserve the right to deny such visitors access to our Site and use our services for a temporary period or permanently. If the visitors breach the Terms and Conditions, we are entitled to exercise our legal rights in the specific situation where the terms were breached.

Third Party Links

Our site may include links to other websites operated by third parties other than Kraza. We are not responsible for the type and accuracy of the content on any off-site pages, nor are we responsible or liable for the privacy practices of such websites. We are not responsible for the services, materials or products available on such external websites. Once visitors leave our website, they are governed by the external website’s Terms of Use and policies.

Complaints Procedure

If visitors have any complaints concerning our services, kindly contact us by email on [email protected] or by using our contact us form and provide us with your full order details including full name, purchase date and order reference number. Any outcome or decision taken will be in accordance to our Terms and Conditions combined with all our policies and procedures as stated on this website.

Terms And Conditions Changes

Our Terms and Conditions may change, so we suggest visitors to review this page frequently to stay up to date with our latest changes. Any use of the website after a change in our Terms and Conditions will imply visitors consent to our changes.

For any concern or more information, kindly visit our contact us section.

Last updated: December 20, 2020